Campaign Genie Benefits
Campaign Genie is an intelligent hosted predictive dialler that will make your call centre operation more productive and profitable. Here is what you can expect from the system:
- Increased numbers of connections – the system automatically recognises dead numbers and answering machines to save time, plus customers see a local number on their caller ID so are more likely to answer.
- Targeting – target specific customers using smart filters.
- Manage more efficiently – monitor calls live (and take over if you have to), check call histories, and listen to recordings. You can also create scripts, set call times, send messages in real-time, and send motivational messages to your team. There is also a whisper option so you can communicate with a team member on a live call without the customer hearing what you say.
- Compliant – upload do not call (DNC) lists and the system will automatically remove those numbers. Users can also add numbers to DNC lists manually after individual calls.
- Highly configurable – run multiple campaigns, easily setup users, manage sales groups, and more.
- Usable information – get detailed reports to help you refine and improve your operation.
- Integrated – can be integrated with your existing CRM system if required.
- Low cost – call costs are low to both UK landline and mobile numbers.
- No contract – contracts are month-to-month so there is no long term commitment.
- Scalable – pricing is per seat per month so is easily scaled up or down.
- Low maintenance – as it is cloud-based, you don’t need servers or an IT team to manage the system. We do all that for you.
Campaign Genie is the call centre dialler and management solution you have been waiting for. Contact us today to arrange a free demonstration and to discuss your specific needs. Call 0330 124 0701.
(Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and will count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.)